Process
OUR PROCESS
From first conversation to lasting impact, here's how we work with your public agency.
These steps are an outline. We work in an agile way, so the shape and timing of each step will differ from project to project.
Conversation
Our process starts with getting to know you.
- We learn about your goals, challenges, and strengths
- You learn about us and what we can offer
Workshop & Prototyping
Next, we run a collaborative in-person workshop.
We make lightweight prototypes to show (not tell) what new technology can look like.
Example Outcomes:
- Alignment on a problem statement
- A prioritized list of user groups to serve
- A clear starting point for progress
Discovery to Delivery
Then, we do research to learn about your users and deliver concrete improvements.
Example Outcomes:
- A redesigned web page becomes easier to navigate
- A service design blueprint makes a process clearer
- A data analysis sprint helps you steer your program
Build Brick by Brick
We get big things done by breaking them into smaller units of work.
We'll equip your organization with a product roadmap to guide improvements over time.
Then we will work with you to deliver on the roadmap, step by step.
Example Outcomes:
- A large, complex website is reorganized around user needs
- A redesigned backend system becomes easier for staff to use
- An interdepartmental process runs faster and smoother
Train to Sustain
Our goal is to set you up for success.
We empower your team to keep going with technology and design progress over the long term.
Ultimately, success means you have no further need for Illinois Digital Service.
Example Outcomes:
- Your team runs regular testing and research with users
- You feel unstuck when it comes to technology
- You can lead technology and design changes with confidence